RETURN POLICY

At Impresso Perfumes, we are committed to providing you with high-quality fragrances and a reliable shopping experience. Please read our return and exchange policy carefully before placing your order.

1. Returns

Due to the nature of fragrance products, we do not accept returns or exchanges for perfumes that have been opened, sprayed, used, or tampered with.

A return may be considered only if:

- The product received is damaged or defective.
- The wrong product was delivered.
- The product received is significantly different from the product ordered.
- The package was damaged during delivery and the product inside is affected.

2. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To process your request, you may be required to provide:

- Your order number.
- Clear photographs/videos of the package and product.
- A description of the issue.

Our team will review the case and, if approved, arrange an appropriate replacement or resolution.

3. Unopened Products

An unopened and unused product may be eligible for an exchange, subject to approval by Impresso Perfumes.

The product must:

- Remain completely unopened and unused.
- Be in its original packaging.
- Have all original seals and accessories intact.
- Be returned in its original condition.

Shipping or delivery charges may apply to approved exchanges.

4. Change of Mind

We do not accept returns simply because a customer has changed their mind, selected the wrong fragrance, or does not like the fragrance after opening or testing it.

We strongly recommend reviewing the fragrance description and notes before placing your order.

5. Delivery Issues

Customers should inspect their package upon delivery.

If the package appears seriously damaged, please take photographs before opening it and contact Impresso Perfumes as soon as possible.

Claims made after the specified reporting period may not be accepted.

6. Refunds

If a refund is approved, it will be processed according to the original payment method or through another mutually agreed method.

Refund processing time may vary depending on the payment provider or bank.

7. Promotional & Discounted Orders

Products purchased during special promotions, clearance sales, or with certain discount offers may be final sale and may not be eligible for return or exchange unless the product is received damaged, defective, or incorrect.

8. Important Notice

Impresso Perfumes reserves the right to reject a return or exchange request if the product shows signs of:

- Opening or use.
- Spraying or testing.
- Damage caused after delivery.
- Tampering or alteration.
- Missing or damaged original packaging.

All return and exchange requests are subject to review and approval by Impresso Perfumes.

9. Contact Us

For return or exchange assistance, please contact Impresso Perfumes Customer Support through our official contact channels and provide your order number along with relevant photographs/videos.

Thankyou