TERMS & CONDITIONS

Welcome to Impresso Perfumes. By accessing or using our website and placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About Impresso Perfumes

Impresso Perfumes is a fragrance brand offering perfumes and related fragrance products through its retail website and other authorized sales channels.

All products, descriptions, images, prices, and information displayed on our website are provided for general customer information and may be updated from time to time.

2. Products & Fragrance Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, product images, and other information displayed on our website are accurate.

However:

  • Product colors and packaging may appear slightly different depending on your device or screen.
  • Fragrance perception can vary from person to person.
  • Fragrance longevity and performance may vary depending on skin type, weather, application, and other factors.
  • Product packaging may occasionally be updated by the brand without prior notice.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, reject, cancel, or modify an order in certain circumstances, including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect or incomplete customer information.
  • Delivery limitations.
  • Other circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been received, an applicable refund will be processed.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed, unless an obvious pricing or technical error has occurred.

Promotional prices, discounts, bundles, and special offers may have additional terms and may be available for a limited time.

5. Payment

Customers are responsible for providing accurate payment and billing information.

We may offer different payment methods depending on availability, including cash on delivery and/or online payment methods.

Orders may be cancelled or placed on hold if payment cannot be verified or if suspicious activity is detected.

6. Shipping & Delivery

Orders are generally processed within 1–2 business days after confirmation.

Estimated delivery times are:

  • Karachi: 1–3 business days
  • Other cities in Pakistan: 2–5 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of courier issues, weather, public holidays, incorrect addresses, or circumstances beyond our control.

For complete information, please refer to our Shipping Policy.

7. Returns & Exchanges

Due to the nature of fragrance products, we do not accept returns or exchanges for products that have been opened, sprayed, used, or tampered with.

Returns or exchanges may be considered for products that are:

  • Incorrectly delivered.
  • Damaged during delivery.
  • Defective.
  • Significantly different from the product ordered.

Customers must contact us within 48 hours of delivery and provide the required order details and photographs/videos.

For complete information, please refer to our Return & Exchange Policy.

8. Customer Responsibilities

Customers are responsible for:

  • Providing a correct name, phone number, and delivery address.
  • Being available to receive the order.
  • Providing accurate information during checkout.
  • Reviewing their order details before placing the order.
  • Following applicable product usage and safety instructions.

Impresso Perfumes is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

9. Fragrance Safety

Perfumes are intended for external use only.

Customers should use fragrance products according to the instructions provided with the product and avoid contact with the eyes, ingestion, or use on irritated or damaged skin.

Customers should discontinue use if irritation or an adverse reaction occurs.

Individuals with known sensitivities or allergies should review the product information before use.

10. Website Content & Intellectual Property

All content available on the Impresso Perfumes website, including but not limited to:

  • Logos.
  • Brand names.
  • Product images.
  • Photography.
  • Graphics.
  • Text.
  • Website design.
  • Marketing materials.

is owned by or used with permission by Impresso Perfumes and may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.

11. Website Use

Customers agree not to misuse the website or attempt to:

  • Gain unauthorized access to the website or its systems.
  • Interfere with website functionality.
  • Submit false or misleading information.
  • Use the website for fraudulent or unlawful activities.
  • Copy or reproduce website content without permission.

We reserve the right to restrict or terminate access to the website where necessary.

12. Promotions & Discount Codes

Promotional offers and discount codes may be subject to specific conditions.

Unless otherwise stated:

  • Only valid promotional codes may be used.
  • Promotional offers cannot be exchanged for cash.
  • Multiple discount codes may not be combined.
  • Promotions may be changed, suspended, or withdrawn at any time.

Specific promotional terms displayed at the time of an offer will apply.

13. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, hosting providers, analytics services, or other technology providers.

These third parties may have their own terms and privacy policies. Impresso Perfumes is not responsible for the independent policies or practices of third-party service providers.

14. Privacy

Customer information submitted through our website may be used to process orders, communicate with customers, arrange delivery, provide customer support, and improve our services.

Customer information will be handled in accordance with our Privacy Policy.

15. Limitation of Liability

Impresso Perfumes will make reasonable efforts to provide accurate information and reliable services.

However, we are not responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, internet disruptions, or incorrect information supplied by the customer.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

Impresso Perfumes reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective date.

Customers are encouraged to review this page periodically.

17. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory rights or protections available to consumers under applicable law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our policies, please contact Impresso Perfumes Customer Support through the contact information provided on our website.